The Legal Process
Timeshare law is incredibly complex and no two cases are identical. The products being sold under the various timeshare arrangements have often been developed and refined over decades and can involve highly complicated exchange schemes.
We have to undertake multiple investigations, using different laws and regulations, to determine the legal grounds applicable to build a case for termination of individual contracts.
We have put together this guide to illustrate the typical process we undertake for a Timeshare case:
COMPLIANCE CHECK: COMPLIANCE OFFICER
- Initial compliance check over the telephone
- Answer any questions you may have and explain what will happen during your claim.
- Make sure all of our paperwork has been completed and correctly signed
COLLATION OF CASE FILE: ADMIN OFFICER
- Collate your timeshare contracts, correspondence, finance agreements and any additional evidence/paperwork
- Send out a personal statement questionnaire
- Arrange a convenient time with you to take an additional witness statement (if required)
WITNESS STATEMENT: SENIOR TIMESHARE LEGAL ADVISOR
- Review personal statement questionnaire or take a witness statement
- Add statement evidence to case file and pass to Solicitor
Summary of process:
- Initial compliance check
- Collation of file
- Statement taking
- Case review
- Finance & EU Solicitor advice
- Barrister advice
- Preparation of letter of claim or relinquishment
- Liaison with client for approval to proceed
- Send letter of claim or relinquishment
- Issue court proceedings
CASE REVIEW: TIMESHARE SOLICITOR
- Read statements and consider case file to assess what legal routes are available
- First draft case plan sent to client for review
- Request further evidence from client (if required)
FURTHER EVIDENCE GATHERING: SENIOR TIMESHARE LEGAL ADVISOR
- Liaise with client to gather further evidence (if required)
- Amend statement, update case plan and pass back to Solicitor